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Steps for refund
NOTE:
Refund is possible only in case of delay departure of the ship for which the ticket was purchased. Delay navigation can be caused by a malfunction of a ship or adverse weather conditions. If there are grounds for a refund, the money will be refunded to the buyer.
Seller is not responsible for errors caused by the customer and will not be accepted as a basis for a full refund. Errors caused by the customer include incorrectly selected the date of sailing, wrong route selected or wrongly selected tickets.
Tickets purchased by customer error can be returned with a deduction fee of 50% of the total invoice amount. Request for refund should be sent at least 48 hours prior to the scheduled trip.


Steps for refund:
  1. Contact seller by sending mail to refund@gv-line.hr with the following information: name of the buyer, order number, route, time and date of departure.
  2. Seller will contact you regarding problems within a few days.
  3. In case of a valid reason the money will be refunded to your account. The time needed for money to transfer to your account may take up to a month.
PRINT OUT THE TICKET AFTER PURCHASE.

YOU CAN'T BOARD THE SHIP WITH TICKET ON THE MOBILE PHONE, ONLY ON PAPER!

TICKETS FOR DEPARTURES THAT ARE NOT AVAILABLE CAN STILL BE PURCHASED AT LOCAL POINT OF SALE IF YOU ARRIVE EARLY ENOUGH!

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